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VA Maryland Health Care System


Health Watch Spring 2017

How to Reduce Your Pharmacy Waiting Time

To help reduce your pharmacy waiting times, please use one of the following four options to refill your prescriptions: ask your provider at the time of your visit, by phone, by mail, or online. New prescriptions, if needed on the day they are issued by your provider, can still be filled at the outpatient pharmacy window at the Baltimore or Perry Point VA Medical Centers.

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Step 1 Call the Prescription Refill Line at 800-463-6295, ext. 7395.
Step 2 After hearing the greeting, enter your full nine-digit Social Security number followed by the "#" (pound) sign.
Step 3 Press option "2" for Pharmacy Information.
Step 4 Press option "1" to order prescription refills (press option "2" if you want to check on the status of your prescription).
Step 5 Enter your prescription number, followed by the "#" (pound) sign.

If at any time you need to speak directly with a Pharmacy staff member, enter 8
followed by the "#" (pound) sign. All refills ordered by phone will be mailed directly to the Veteran's home address.

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If a Veteran obtains an initial prescription from the VA Maryland Health Care System and is eligible for refills, he or she will be issued a refill request form and a return mailing label with their prescription. Simply fill out and sign the refill slip and use the label provided to mail the slip back to one of our two outpatient pharmacies:

Pharmacy Service
VA Medical Center
10 North Greene Street
Baltimore, MD 21201
Pharmacy Service
PO Box 1015
VA Medical Center
Perry Point, MD 21902

Please allow 14 days for processing if you mail in your prescription request.

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The VA's MyHealtheVet system offers a secure online prescription refill service. The refill is sent directly to your home. To access the prescription refill service, users must register for MyHealtheVet at


To receive your medications on time, you must order your refills at least 14 days before your medicine runs out. It's best to order your refills as soon as you receive your medication in the mail so that the next refill will be shipped to you before you are scheduled to run out.



  1. If your Primary Care team ordered your medication:
    1. Contact your team on the telephone number provided on your Clinic Check Out Sheet.
    2. Use the Secure Messaging option on the MyHealtheVet online service to send a message to your primary care team.
  2. If the medication was prescribed by a specialist, contact the specialty provider listed on the prescription label.
  3. Call the Telephone Care Line for the VA Maryland Health Care System at 800-865-2441 and select the option for "Prescription Refills or Questions About Your Medications" using a touch tone phone.


If you were seen by a non-VA physician and need a new prescription, please obtain documentation and/or records from that physician's office and then contact your Primary Care Team Nurse.


If you have any questions about prescription copays or charges, please contact a billing representative at 866-393-0006.


Please note that each prescription is handled with individual care and concern. To maintain accuracy, the VA Pharmacy staff uses state-of-the-art technology and system safety checks.
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