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VA Maryland Health Care System

 

Health Watch Spring 2017

Don't Wait in Line - Travel Kiosk Reminder

Man driving a carAvoid long lines and use the convenient Appointment Check-in Kiosk to request Beneficiary Travel mileage reimbursement and submit claims for a current appointment or for any appointment in the last 30 days. By using the Check-in Kiosk, there's no wait in line to see a staff member.

Beneficiary Travel Kiosks are located at:

  • Baltimore VA Medical Center on the 1st, 2nd, 4th, 5th, and 6th floors
  • Perry Point VA Medical Center in Buildings 361, 23 and 80
  • All five VA outpatient clinics

Just follow these simple instructions at the Check-in Kiosk.
1. Select Request Beneficiary Travel on the Welcome Screen
2. Enter and confirm identity (Use your Veterans Health Identification Card [VHIC] card or manually enter your information)

Agree to conditions* Certify that the request is correct*
3. Sign, confirm, and submit request. Confirmation receipt will print at the kiosk
4. Choose to exit or do more…

Veterans who cannot complete their requests at the kiosk will be directed to a staff member for assistance.

Reasons you may be unable to use Kiosk for Beneficiary Travel and will be directed to a staff member:

  • *If you do not agree to the conditions and certify that the request is correct.
  • If you are requesting reimbursement for a date in which there was no appointment.
  • If your account is flagged with an address that needs updating.
  • If you have already submitted a reimbursement request for the selected dates.

If you have any questions regarding Beneficiary Travel, please contact the Office at:

  • Baltimore 410-605-7318
  • Perry Point 410-642-2411, ext. 2478 or 6895
For more information about Beneficiary Travel, visit the VA Beneficiary Travel website at va.gov/healthbenefits/vtp/beneficiary_travel.asp or call
800-463-6295, ext. 7318.
 
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