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VA Maryland Health Care System

 

Health Watch: Fall Winter 2017-2018

Doctor with patient

Be Ready for Your Next Clinic Appointment


You've scheduled your next medical appointment, taken time off from work, and maybe even arranged for transportation. Now it's time to prepare to see your provider.

Want to visit an inpatient, but not feeling well yourself? Consider a friendly phone call instead to help reduce the spread of germs.

Try these tips to help insure a productive medical visit:

  • Bring identification with you – two forms of ID for a surgical procedure (one must be a photo ID).
  • Bring your health care insurance card, if you have private insurance.
  • Carry a list of all medications and dosages so that you can give accurate information when asked by your provider or are unexpectedly hospitalized. While we have a list of your VA medications, it is important that you confirm what you are actually taking, especially if you see a non-VA provider or use over-the-counter or herbal medications.
  • Bring a list of questions or concerns to discuss with your provider.
  • Ask questions. If you do not understand a procedure and the risks involved, keep asking questions until you do understand.

Consider Your Fellow Vet!

  • Cancel any unwanted appointments to make space available for another Veteran who may need your appointment time by calling the Appointment Center at 800-463-6295, ext. 7333.
  • When leaving an area where you are receiving care or waiting for a procedure, give a phone number where you can be reached while in the medical center. The overhead paging process at the Baltimore VA Medical Center has changed to help reduce noise levels on patient care units.

Your Safety is Our Priority

  • If you notice a public hazard in any one of our health care facilities that we may not have noticed, please call the Patient Safety Hotline at 410-605-7207.
  • If you do not get the answers to all of your health care questions, contact a Patient Advocate (telephone numbers on the last page). If your concerns have not been addressed, call the Patient Safety Hotline listed above.

Check out a quicker way to check-in:

Instead of standing in line to check-in for your next appointment, simply use the kiosk near the check-in window. Choose the "Check-in for Appointment" option and follow the prompts to complete the process. Have your Veterans Health Identification Card handy when using the kiosk

 
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