For the safety and protection of all patients, employees and visitors, please do not bring any prohibited items with you to the Baltimore VA Medical Center. Prohibited items include alcoholic beverages, narcotics, weapons and lighter fluid. If prohibited items are brought to the medical center, they will be confiscated and destroyed by VA Police. If you see anybody with a prohibited item in the medical center, please call the VA Police at 410-605-7300.
The Baltimore VA Medical Center is a smokefree facility. Patients and visitors may not smoke anywhere in the medical center or the parking garage. There is a designated smoking area outside the medical center on Baltimore Street under the walkway to the University of Maryland Medical Center.
VA Police are on duty 24 hours a day, seven days a week for your safety and protection. If you see something suspicious while you are an inpatient, please call the VA Police at 410-605-7300.
We recommend that you leave your personal valuables such as jewelry, credit cards, or cash at home during your hospitalization. If you have valuable items at the time of admission, please give them to your family members for safe keeping. If you are unable to send your valuables home, you can keep them in a locker in your patient room. We recommend that you keep no more than $5.00 in cash with you during your hospital stay.
Thanks to the support of dedicated community members and local organizations, Voluntary Service is able to provide a number of activities and items for your enjoyment. Greeter volunteers visit all inpatient units on a daily basis to distribute reading materials, games and puzzle books. Additionally, a variety of volunteer groups visit inpatient units on a regular basis to play music, provide healthy treats, or offer friendly conversation. To request a visit by a volunteer during your hospital stay, please call Voluntary Service at 410-605-7100.
Speak Up Program
As we strive to make your hospital stay a positive and safe experience, we also need you to be an active participant in your care. Please make sure to SPEAK UP if you have any questions during your hospital stay.
- Speak up if you have questions or concerns. It’s your body and you have the right to know.
- Pay attention to the care you are receiving. Make sure you are getting the right treatments and medications from the right health care professionals. Don’t assume anything.
- Educate yourself about your condition. Learn about your tests and treatment plans.
- Ask a trusted family member or friend to be your advocate.
- Know your medications and why you take them. Medication errors are the most common health care mistake.
- Use health care organizations like the VA Maryland Health Care System that have been carefully checked out.
- Participate in all decisions about your treatment. You are the center of your
health care team.
Providing safe, quality and compassionate health care to Veterans is our main priority. During your hospital stay, one of our staff members may ask for your feedback about your hospital stay by completing a short questionnaire. You may also be prompted to complete a short questionnaire on your TV screen. These local assessments are used to make improvements and to ensure you are receiving the best care possible. If we are not meeting your expectations or you have any concerns, please notify one of our staff members immediately.
After your visit, you may receive an official survey in the mail called the Survey of Healthcare Experiences of Patients. This confidential questionnaire is used to help us identify opportunities for improvement and to note positive trends. We hope that you will take the time to complete the survey so that we can continue to provide the best care possible.