Customer Service
Patient Advocates
Our Patient Advocate program seeks to personally give you and your family the security of knowing someone is available to focus on your individual concerns and rights as a patient. We work directly with all departments on your behalf and can address your questions, problems, or special needs in a timely manner. If you, or a Veteran you care for, has not been able to resolve important health care issues with your physician or clinical team, please contact one of our highly-skilled Patient Advocates for assistance.

Deborah A. Hudson
Perry Point VA Medical Center and Cambridge and Pocomoke City VA Outpatient Clinics
410-642-2411 Ext. 5097

Maria Carelock
Baltimore VA Medical Center, Baltimore VA Annex and Glen Burnie VA Outpatient Clinic
410-605-7099

Michele G. Ochoa
Baltimore VA Medical Center, Baltimore VA Annex and Glen Burnie VA Outpatient Clinic
410-605-7099

Nikkia L .Berryman
Loch Raven VA Community Living & Rehab Center, Fort Howard, Fort Meade and Loch Raven VA Clinics
410-605-7099

Teresa M. Fraley
Baltimore VA Medical Center, Baltimore VA Annex and Glen Burnie VA Outpatient Clinic
410-605-7099
Alternatively, you may contact us through e-mail using the VA National Inquiry Routing & Information System (IRIS).
Virtual Help Desk
If you need additional information about the VA Maryland Health Care System or you would like to ask a question about our programs and services, you can submit your request online to the Virtual Help Desk. This online resource allows veterans and their family members to submit questions or comments about the VA Maryland Health Care System. All questions and requests for information will be answered in a timely manner.
Email updates
Veterans and their family member can now Subscribe to Receive Email Updates from the VA Maryland Health Care System. This free service allows subscribers to receive email messages about health and wellness information, upcoming special events and educational programs, new programs and services, and changes in clinic hours.