VA Maryland Health Care System
Schedule a VA Appointment
There are many ways for Veterans to make health care appointments.
- If you don’t have VA health care benefits, you can apply now. Apply for VA health care.
- If you’re having a medical emergency, please call 911 or call the Veterans Crisis Line at 1-800-273-8255, then press 1.
Schedule an Appointment
Follow the instructions on this page on how to make an appointment by phone at this facility.
VA now offers online appointment scheduling for some appointments. We hope to expand the number of VA facilities and types of appointments in the future.
If you have VA health care benefits, you can schedule your VA primary care appointments online if you:
- Are scheduling your appointment with a VA medical facility that accepts online scheduling, and
- Have had a primary care appointment at that VA facility within the last 2 years, and
- Have a My HealtheVet Premium account or DS Logon Premium account (used for eBenefits and milConnect)
With your online account, you’ll also be able to:
- Track the status of requests
- Send messages about requested appointments
- Get notifications about appointments
- Cancel appointments
Upgrade your Existing Accounts
How do I schedule, change, cancel or confirm a clinic appointment?
To schedule, change, cancel or confirm a clinic appointment throughout the VA Maryland Health Care System, you can contact the Appointment Center at 410-605-7333, Monday through Friday, from 7:30 a.m. to 4:30 p.m. When you contact the Appointment Center, the Patient Services Assistant will ask to update your patient profile, including your address, telephone number, health insurance information and next of kin. This will allow us to maintain your current information for future follow up. The Patient Services Assistant will also work with you to provide a clinic appointment that meets your preferences and scheduling needs.
How do I schedule, change, cancel or confirm a clinic appointment after hours?
To schedule, change, cancel or confirm a clinic appointment after normal business hours, you can contact the Appointment Center at 410-605-7333. When you reach the Appointment Center, you can press option 1 to cancel, confirm or reschedule an appointment using the Automated Appointment Line, or you can press option 2 to leave a message for a Patient Services Assistant to call you back the next business day to schedule your appointment. Please have your Social Security number available if you use the Automated Appointment Line and press option 1 for appointment information.
How do I schedule an urgent appointment?
If you need to schedule an urgent appointment, please call the Telephone Care Line Monday through Friday (except holidays) from 7:30 a.m. to 4:30 p.m. at 1-800-865-2441. If you have a life-threatening emergency, immediately dial 911.
How can I get a listing of my scheduled appointments?
To get a listing of your scheduled appointments, you can contact the Appointment Center at 410-605-7333, Monday through Friday, from 7:30 a.m. to 4:30 p.m. You can also call the Automated Appointment Line 24 hours a day, seven days a week, at 410-605-7395 to get a listing of your scheduled appointments. Please have your Social Security number available when calling the Automated Appointment Line and press option 1 for appointment information.
Why should I call to cancel my clinic appointment?
Clinic appointments are pre-scheduled outpatient visits. You should make every effort to keep your scheduled appointment. When you do not show up for a scheduled appointment and you neglect to call to cancel your appointment, you create a "missed opportunity" for your fellow veteran to be scheduled for an appointment in that time slot. We work very hard to make clinic appointments available with little to no waiting times for our patients. A key part of reducing wait times is having the appointment slots used in an efficient manner. As a patient, you are responsible for notifying the Appointment Center or the Automated Appointment Line if you cannot keep a scheduled clinic appointment. When an appointment is not cancelled, it is too late to schedule another veteran for that vacant slot. This can result in a longer wait for a fellow veteran who needs an appointment. To cancel a clinic appointment, please contact the Appointment Center at 410-605-7333, or the Automated Appointment Line at 410-605-7395.
When should I report for my clinic appointment?
When reporting for your clinic appointments, we ask that you check in no earlier than 15 minutes before your scheduled appointment time - unless you were requested to come in earlier for pre-appointment testing. Every effort will be made to see you in a timely manner according to your scheduled clinic appointment.
Information to Help You Decide about Where to Receive Your Care
VA has a regularly updated Access to Care website that provides useful information that can help you to decide the best VA location for you to receive your care. Before making an appointment, you can find out the following information for a VA location:
- Wait times for primary care, mental health, and some of the commonest specialties
- If same day services are available in primary care and mental health
- If Telehealth is available in primary care and mental health
- If it has an emergency room
- Facility contact information
- Veteran satisfaction scores
- Quality information comparing each VA and local area non-VA healthcare facilities
VA is committed to give Veterans the access to care they need, when they need it. When you’re planning your care at VA, you can rely on us to give you the information you need to make informed health care decisions.