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VA Maryland Health Care System

 

Office of the Inspector General & The Joint Commission

Who Are Our Reviewers? 

The VA Maryland Health Care System is committed to serving veterans by providing the highest quality health care in a safe, efficient and courteous manner. To help assure these high standards of care, the VA Maryland Health Care System is routinely reviewed by several internal and external regulatory bodies and accrediting organizations. Two of these organizations are the Office of Inspector General and The Joint Commission. Both organizations encourage patients, family members and other stakeholders to contact them if they have unresolved concerns.

Office of Inspector General

The Office of Inspector General (OIG) is dedicated to helping VA ensure that veterans and their families receive the care, support and recognition they have earned through service to their country. The OIG strives to help VA achieve its vision of becoming the best-managed service delivery organization in Government. The OIG continues to be responsive to the needs of its customers by working with the VA management team to identify and address issues that are important to them and the veterans served.

To report criminal activity, waste, abuse, mismanagement, and safety issues at any VA facility, please contact the OIG by phone, mail, fax, or e-mail:

Phone: 1-800-488-8244 (OIG Hotline)

Mail: VA OIG Hotline, P.O. Box 50410, Washington, DC 20091-0410

Fax: (202) 565-7936

E-Mail: vaoighotline@va.gov 

The Joint Commission 

An independent, not-for-profit organization, The Joint Commission accredits and certifies more than 16,000 health care organizations and programs in the United States. Joint Commission accreditation and certification is recognized nationwide as a symbol of quality that reflects an organization’s commitment to meeting certain performance standards. As part of the accreditation process, The Joint Commission encourages open communication from consumers and staff members in matters of patient safety or quality of life care.

If you have a problem receiving health care services, or you have concern about the customer service provided by any of our staff members, please contact one of our Patient Advocates for the VA Maryland Health Care System by calling: 1-800-463-6295, Ext. 7099.

If you feel your concerns have not been resolved, you may contact The Joint Commission at:

Phone: 1-800-994-6610

Fax: (630) 792-5636

E-mail: patientsafetyreport@jointcommission.org

Mail: The Joint Commission, Division of Accreditation Operations, Office of Quality Monitoring, One Renaissance Boulevard, Oakbrook Terrace, IL 60181