New Patient Orientation Video - VA Maryland Health Care System
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VA Maryland Health Care System


New Patient Orientation Video

Man and woman working on a laptop computer.

Welcome Newly Enrolled Veteran Patients!

Congratulations on enrolling with the VA Maryland Health Care System. You’ve taken the first step in accessing the wide range of health care services and programs you are eligible to receive through your service to our Nation.

Now that you have enrolled with us, you may have questions about what to do next.  Our New Patient Orientation Video provides short sections with the information you need to know to begin using your VA health care services.

You can watch the video in its entirety, or you can choose to watch the sections that are of specific interest to you. If at any time you have additional questions, comments, or concerns, please don’t hesitate to contact us by calling the designated numbers listed throughout the video.

New Patient Orientation – Full Video (click to watch full video)

New Patient Orientation – Sections (click to watch each section)

1.  Welcome
2.  Overview of the VA Maryland Health Care System 
3.  Scheduling Appointments & Priority Groups 
4.  Beneficiary Travel
5.  Appointment Check-In Process
6.  Veterans’ Health ID Cards
7.  Primary Care Services 
8.  Women Veterans Health Care
9.  Pharmacy Services 
10. Billing Services
11. Emergency Services
12. Non-VA Care
13. Veterans Choice Program
14. Specialty Care & Inpatient Care
15. Mental Health Services 
16. Dental Services 
17. MyHealtheVet
18. Returning Veterans Services 
19. Social Work Services 
20. Long-Term Care Services 
21. Telephone Care Line
22. Release of Information & Medical Records
23. Patient Advocate Program
24. Communication Resources & Important Phone Numbers