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VA Maryland Health Care System


How to Reduce Your Pharmacy Waiting Time 

To help reduce your pharmacy waiting times, please use one of the following three options to refill your prescriptions: phone, mail or online. New prescriptions, if needed on the day they are issued by your provider, can still be filled at the outpatient pharmacy window at the Baltimore or Perry Point VA Medical Centers.
phone icon


Step 1 Call the Prescription Refill Line at 800-463-6295, ext. 7395.
Step 2 After hearing the greeting, enter your full nine-digit Social Security number followed by the “#” (pound) sign.
Step 3 Press option “2” for Pharmacy Information.
Step 4 Press option “1” to order prescription refills (press option “2” if you want to check on the status of your prescription).
Step 5 Enter your prescription number, followed by the “#” (pound) sign.

All refills ordered by phone will be mailed directly to the Veteran’s home address.

If a Veteran obtains an initial prescription from the VA Maryland Health Care System and is eligible for refills, he or she will be issued a refill request form and a return mailing label with their prescription. Simply fill out and sign the refill slip and use the label provided to mail the slip back to one of our two outpatient pharmacies:

Pharmacy Service
VA Medical Center
10 North Greene Street
Baltimore, MD 21201
Pharmacy Service
PO Box 1015
VA Medical Center
Perry Point, MD 21902

Please allow 14 days for processing if you mail in your prescription request.

computer iconREFILL ONLINE

The VA’sMy HealtheVet system offers a secure online prescription refill service. The refill is sent directly to your home. To access the prescription refill service, users must register for My HealtheVet at

You must order your refills at least 14 days before your medicine runs out to receive your medications on time. It is recommended that you order your refills as soon as you receive your medication in the mail so that the next refill will be shipped to you before you are scheduled to run out.

In the event that you have no remaining refills on your prescription, you may:

  1. Call your Primary Care team at the number provided on your Clinic Check Out Sheet.
  2. Use the Secure Messaging option on the MyHealtheVet online service to send a message to your primary care team.
  3. Call the Telephone Care Line for the VA Maryland Health Care System at 800-865-2441 and select the option for “Prescription Refills or Questions About Your Medications” using a touch tone phone.
  4. If the medication was prescribed by a specialty clinic provider, contact the specialty provider listed on the prescription label.

If you were seen by a non-VA physician and need a new prescription, please obtain documentation and/or records from that physician’s office and then contact your Primary Care Team Nurse.

If you have any questions about prescription bills or charges, please contact a billing representative at 866-393-0006.

Please note that each prescription is handled with individual care and concern. To maintain accuracy, the VA Pharmacy staff uses state-of-the-art technology and system safety checks.

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