Request Beneficiary Travel on the Appointment Check-In Kiosk
Veterans can now use the Appointment Check-in Kiosk to request their Beneficiary Travel mileage reimbursement and submit claims for their current appointment or for any appointment in the last 30 days. Beneficiary Travel requests can be submitted on any kiosk throughout the VA Maryland Health Care System. The kiosks are located in the Baltimore VA Medical Center on the 1st, 2nd, 4th, 5th, and 6th floors; at the Perry Point VA Medical Center in Buildings 361, 23 and 80, and at all six VA outpatient clinics. Once the request is signed, confirmed and submitted, the Veteran is free to go. By using the Check-in Kiosk, there is no to wait in line to see a staff member.
CHECK-IN KIOSK INSTRUCTIONS
- Select Request Beneficiary Travel on the Welcome Screen
- Enter and confirm identity (Use your VHIC card or manually enter your information). Agree to conditions.* Certify that the request is correct.*
- Sign, confirm and submit request. Confirmation receipt will print at the kiosk.
- Choose to exit or do more...
* Veterans who cannot complete their requests at the kiosk will be directed
to a staff member for assistance.
Reasons unable to use Kiosk for Beneficiary Travel
- If a Veteran does not agree to the conditions and certify that the request is correct, he/she will be directed to a staff member.
- If the Veteran is requesting reimbursement for a date in which there was no appointment, he/she will be directed to a staff member.
- If the Veteran’s account is flagged with an address that needs updating, he/she will be directed to a staff member.
- If the Veteran has already submitted a reimbursement request for the selected dates, he/she will be directed to a staff member.
If you have any questions regarding Beneficiary Travel, please contact the Beneficiary Travel Office at:
- Baltimore 800-463-6295, ext. 7318
- Perry Point 800-949-1003, ext. 2478 or 6895
Who is Eligible for Beneficiary Travel?
The Beneficiary Travel program provides eligible Veterans and other beneficiaries mileage reimbursement, common carrier (plane, train, bus, taxi, light rail, etc.), or special mode transport for travel to and from VA health care or VA authorized non-VA health care for which the Veteran is eligible. Veterans may be eligible for Beneficiary Travel services if the following criteria are met:
- A service-connected rating of 30 percent or more
- Traveling for treatment of a service-connected condition
- Receive a VA pensions or your income does not exceed the maximum annual VA pension rate
- Travelling for a scheduled compensation and pension exam