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VA Maryland Health Care System

 

VA Choice Update

What is the Choice Program?

If you are already enrolled in VA health care, the Choice Program allows you to receive health care within your community. Using this program does NOT impact your existing VA health care or any other VA benefit.

More questions? If you have questions about an EXISTING authorization under the Choice Program, please call our CITC office at 1-800-949-1003, ext. 6924. All GENERAL Choice Program questions can be directed to our Choice Champion at 1-800-463-6295, ext. 7349.Frequently Asked Questions

Q: Who is eligible for the Veterans Choice Program?
A: A Veteran must be enrolled in VA health care and meet one of the following criteria to be eligible for choice:

Wait Time: A Veteran is told by his/her local VA medical facility that they will not be able to schedule an appointment for care within 30 days of the date the VA physician states the Veteran needs to be seen or within 30 days of the date the Veteran wishes to be seen if there is no specific date from the VA provider.

Distance: The Veteran lives more than 40 miles driving distance from a VA medical facility with a full-time primary care physician.

No Full-Service VA Facility: The Veteran lives in a state or territory without a full-service VA medical facility and lives more than 20 miles from such a facility. This applies to Veterans who live in Alaska, Hawaii, New Hampshire, Guam, America Samoa, Commonwealth of the Northern Mariana Islands, or the U.S Virgin Islands.

Unusual or Excessive Burden: The Veteran faces an unusual or excessive burden in traveling to a VA Medical facility based on geographic challenges, environmental factors, a medical condition, the nature or frequency of the care needed, and/or whether an attendant is needed. Staff at the Veteran’s local VA medical facility will work with him/her to determine if he/she is eligible for any of these reasons.

Unique Travel: The Veteran has to travel by air, boat, or ferry to the nearest VA medical facility.

Q: My appointment with the VA is greater than 30 days out, how can I use the Choice program to receive the care I need?
A: If the VA appointment is greater than 30 days from the clinically indicated date, the clerk scheduling your appointment will discuss the Choice Program with you and ask if you would like to Opt-In or Opt-Out of Choice and will place your name on the Veterans Choice List (VCL).

Q: I received a Choice Card, but I’m confused about how to use the program to see a doctor. How can I get more information about the specific care I need?
A: Please call 866-606-8198 to speak with a representative who can provide you specific information about the Choice Program.

Q: Where can I find additional information on the Choice Program?
A: You can find additional information about the Veterans Choice Program online at: va.gov/opa/choiceact or by calling 866-606-8198.

Q: I have been authorized to receive care through the Choice Program, what happens next?
A: A Care in the Community (CITC) staff member from the VA medical center will contact the Veteran to offer the Choice Program and provide additional information on the Choice Program.

Construction cone and hard hat image. Text: Coming SoonBeginning later this year, the parking garage at the Baltimore VA Medical Center will undergo a resurfacing project of the ramps and the driving lanes on all three levels to maintain a safe environment for patients, volunteers and visitors. Please look for signage and information in the mail about the start date for the project and guidance on how to avoid delays when parking for your appointments at the Baltimore VA Medical Center. You can also subscribe to receive email updates about the resurfacing project by visiting our website at maryland.va.gov and entering your email address under “Subscribe to Receive Email Updates” on the lower right section of the page. We apologize for any inconvenience this may cause, but we thank you for your cooperation to help minimize traffic delays and to maintain a safe environment throughout the resurfacing of the parking garage.


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