COVID-19 (Coronavirus) Information for Patients and Visitors - VA Maryland Health Care System
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VA Maryland Health Care System

 

COVID-19 (Coronavirus) Information for Patients and Visitors

This page contains COVID-19 information regarding the VA Maryland Health Care System. The safety of our patients and employees continues to be our top priority during the pandemic.

Virtual Care Options

Emergency and Urgent Care

Telephone Care Line & Veterans Crisis Line

Scheduled Clinic Appointments

Visitor Guidance

Prescriptions

Important Telephone Numbers

Staying Informed

 

 

Virtual Care Options

For the safety of our Veteran patients, virtual care remains an option for specialty, primary and mental health care services.  When you call our Appointment Center (410-605-7333) to schedule an appointment with your VA primary care provider, please indicate if you would like a face-to-face or a virtual appointment.

Emergency and Urgent Care

The Emergency Department at the Baltimore VA Medical Center and the Urgent Care Clinic at the Perry Point VA Medical Center remain OPEN during the COVID-19 pandemic. Both are safe options for receiving urgent health care during the pandemic.

The Emergency Department at the Baltimore VA Medical Center is open 24 hours a day, 7 days a week and the Urgent Care Clinic at the Perry Point VA Medical Center is open Monday – Friday from 7:30 a.m. to 4:30 p.m.

Telephone Care Line & Veteran Crisis Line

As a reminder, Veterans needing medical advice can contact the Telephone Care Line 24 hours a day, 7 days a week at 800-865-2441 (press 1).

Scheduled Clinic Appointments

If you will be visiting a VA Maryland Health Care System facility for a scheduled clinic appointment or emergency or urgent care visit, you will find safety measures in place to protect against the spread of COVID-19. 

Be Prepared for Your Visit:

Access to Facilities

Access to VA Maryland Health Care System facilities is restricted to patients with scheduled clinic appointments and those visiting the Emergency Department or Urgent Care Clinic.

The Perry Point VA Medical Center, including non-patient areas like the shoreline and walking trails, remains closed to the public. Access to the campus is limited to: VA employees, patients with scheduled clinic appointments, patients visiting the Urgent Care Clinic, residential care patients, HELP Veterans Village residents, and authorized deliveries.

Universal Masking

Everyone is required to wear a face mask while inside a VA Maryland Health Care System facility. To prevent the spread of COVID-19, patients who refuse to wear a mask will not be allowed to enter or will be asked to leave if they do not wear a mask while waiting for an appointment or traveling throughout the facility. Patients arriving for a scheduled clinic appointment or emergency or urgent care visit will be given a mask if they do not have one.

Screenings & Screen Pass

Everyone will be required to answer COVID-19-related screening questions before entering a VA Maryland Health Care System facility (including the Baltimore VA Medical Center parking garage). You can prescreen before arriving at the VA by using the Screen Pass app or we will ask you the questions when you arrive.

If you have a fever, coughing, or shortness of breath,
please call our Telephone Care Line at 800-865-2441 and press 1 before visiting.

             Screen Pass allows patients and employees to use their smartphones to answer the COVID-19 screening questions before coming to the VA.

Here is how Screen Pass works:
• Before coming to a VA Maryland Health Care System facility, text the word “Screen” to 53079 or visit www.va.gov/covid19screen on your smartphone.
• Answer the simple screening questions.
• If you pass the screening, “OK to proceed” will be displayed on your phone screen.
• When you arrive at the VA, just show your phone to the screener and you will be given access.
• If “More screening needed” is displayed, please call the Telephone Care Line at 1-800-865-2441 for guidance. 

Please note, the screening needs to be completed only once per day and your information will not be stored. For individuals who don’t have a smartphone, are not familiar with Screen Pass, or forgot to answer the screening questions using Screen Pass before arriving at the VA, screeners/staff will still be available to ask the COVID-19-related screening questions.

Facility Telephone Numbers
• Cambridge VA Outpatient Clinic – 410-901-4077
• Eastern Baltimore County VA Outpatient Clinic – 410-605-7000, ext. 51101
• Fort Meade VA Outpatient Clinic – 410-305-5304
• Glen Burnie VA Outpatient Clinic – 410-590-4153
• Loch Raven VA Medical Center Outpatient Clinic – 410-605-7000, ext. 51101
• Perry Point VA Medical Center Outpatient Clinic – 410-642-2511, ext. 26515
• Pocomoke VA Outpatient Clinic – 410-957-6930

Visitor Guidance

To protect our patients and staff from the spread of COVID-19, the following are new guidelines for limited visitation to acute care areas at the Baltimore VA Medical Center. Please note that the COVID-19 visitor restrictions remain in place for all Community Living Center (CLC) units, and family members should speak with their assigned Social Worker for the appropriate guidance.

All visitors will be screened using COVID-related questions and will be required to sign-in at the Information Desk and provide the name of the Veteran inpatient they will be visiting. Additionally, all visitors will be required to wear a mask at all times while in a VA facility. Visitors who do not pass the COVID-19 screening process will not be allowed to enter the facility.

Visitor Guidance for Acute Care Units Only:

  • One visitor per day
  • Visitation must occur between 1 p.m. and 7 p.m.
  • Visitors must restrict their movement to and from the patient’s room

This visitation guidance is contingent upon the community positivity rate remaining less than 10 percent in Maryland. If the community positivity rate surges above 10 percent, this guidance will be subject to revision and a return to restricted access.

Additional Visitor Guidance for Acute Care Units:

  • Up to two visitors for end-of-life care and decision making;
  • One escort for patients being discharged from inpatient care;
  • One escort for medically compromised outpatients with a scheduled, onsite clinic appointment;
  • One visitor who has been asked by the inpatient care team to attend and be part of the treatment and discharge planning process.

Prescriptions

To limit the exposure of COVID-19, Pharmacy is continuing to offer new and renewal prescriptions through mail order only, including express and overnight delivery. The Outpatient Pharmacies at the Baltimore and Perry Point VA Medical Centers will only honor emergent prescription needs for in-person pick up. All other medications and supplies will be mailed.

Veterans have the following options to refill their prescriptions:
• Call the Prescription Refill Line at 410-605-7395. After hearing the greeting, enter your full nine-digit Social Security number followed by the “#” sign. Next, press option “2” for Pharmacy Information, and then press option “1” to order prescription refills.
• Complete and sign the refill request slip you received with your prescription and use the mailing label that was included to send it in to one of our two pharmacies.
• Submit a refill request through My HealtheVet at www.myhealth.va.gov.

If you have no remaining refills, call the Prescription Refill Line at 410-605-7395. After hearing the greeting, enter your full nine-digit Social Security number followed by the “#” sign. Next, press option “2” for Pharmacy Information, and then press option “8” to talk to a Pharmacy representative.

Important Telephone Numbers

Appointment Center: To schedule, change, cancel or confirm a clinic appointment, contact the Appointment Center at 410-605-7333 Monday through Friday from 7:30 a.m. to 4:30 p.m.

Medical Emergencies:  If you are having a medical or mental health emergency, dial 911 immediately.

Prescriptions: To request a prescription refill, check on the status of your prescription or to speak to a pharmacy staff member, call 410-605-7395.

Telephone Care Line: If you need medical advice, call the Telephone Care Line 24 hours a day, 7 days a week at 800-865-2441, press 1

Veterans Crisis Line: If you are a Veteran in crisis, there are specially trained responders ready to help you, 24 hours a day, 7 days a week at 800-273-8255, press 1.

Stay Informed

To receive the latest COVID-19 information from the VA Maryland Health Care System, enroll for our E-News Subscription Service. To enroll, visit www.maryland.va.gov and enter your email address under “Subscribe to Receive Email Updates” on our homepage.

You can also receive COVID-19-updates by calling our VA Maryland Health Care System COVID-19 Information Line at 410-605-7384. (This is a recording only and does not accept voicemails.)

For the latest guidance from VA about the Coronavirus, visit www.publichealth.va.gov/n-coronavirus