How to Reduce Your Pharmacy
Waiting Time

In an effort to help reduce your pharmacy waiting time and to possibly eliminate the need for you to stand in line for your medications at one of our medical centers, we are providing the following options for you to consider using when refilling your prescriptions:

Refill By Phone
There are a number of benefits to refilling your prescriptions by phone:

• You will receive your prescription faster;
• You can call the Prescription Refill Line 24 hours a day, 7 days a week; and
• You will not have to pay postage on your refill requests.

To use the automated telephone refill system, you will need the following:

• A touchtone phone;
• Your full nine-digit Social Security number; and
• The prescription number from your refill slip or the prescription label on your medication bottle. (The prescription number can be found in the upper right
  or left corner of the prescription label following RX#.)

When entering your prescription number, leave off any letters that may be found at the end of the RX# so you are only entering numbers.

To request a refill by phone, just follow these easy steps:

Step 1 - Call the Prescription Refill Line at 1-800-463-6295, ext. 7395.
Step 2 - After hearing the greeting, enter your full nine (9) digit Social Security number followed by the “#” (pound) sign.
Step 3 - Press option “2” for Pharmacy Information.
Step 4 - Press option “1” to order prescription refills (press option “2” if you want to check on the status of your prescription).
Step 5 - Enter your prescription number, followed by the “#” (pound) sign.

All refills ordered by phone are mailed directly to your home address.

Refill By Mail
If you obtain an initial prescription from the VA Maryland Health Care System and are eligible for refills, you will be issued a refill request and a return mailing label with your prescription. Simply fill out and sign your refill slip and use the label provided to mail the slip back to one of our two outpatient pharmacies in the VA Maryland Health Care System:

Pharmacy Service
Baltimore VA Medical Center
10 North Greene Street
Baltimore, MD 21201

Pharmacy Service
PO Box 1015
Perry Point VA Medical Center
Perry Point, MD 21902

Please allow 14 days for processing if you mail in your prescription.

Refill Online
The VA’s My HealtheVet system, which connects with the VA’s electronic medical record system, now offers a secure online prescription refill service. When you order a prescription refill, the request is routed to the VA’s computer system to be filled. The refill is then sent directly to your home. To access the Prescription Refill service, you need to be a registered user of My HealtheVet. To become a registered user, please visit the My HealtheVet website at: www.myhealth.va.gov.

When to Order Your Refill
To receive your medications on time, you must order your refills at least 14 days before your medicine runs out. To assure the timely delivery of your medications, it is recommended that you order your refills as soon as you receive your medication in the mail. By submitting your refill request early, your next refill will be shipped to you before you are scheduled to run out of your medication

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