Tens of thousands of veterans are now receiving their prescription drug refills from the VA with greater convenience, speed and security, thanks to a new service available to veterans over the Internet.
The new secure online prescription refill service added to the VA’s My HealtheVet system, which connects with VA’s widely-respected electronic medical records system, has proven extremely successful.
When you order a prescription refill online, the request is routed to the VA’s computer system to be filled by one of the department’s outpatient mail pharmacies. The refill is then sent directly to your home, eliminating the need for a trip to the pharmacy and a wait in line.
To access the new online prescription refill service, you need to establish an account by logging onto the My HealtheVet website and completing the registration application. To establish an account and complete a registration application, please visit the My HealtheVet website at: www.myhealth.va.gov. The application requires you to establish a User ID and password, which will allow you to access the prescription refill site and view your medications by prescription number. Instructions are available on the website to guide you through the prescription refill process.
You can view the names of your medications and additional refill information by completing three additional steps. These steps, called In-Person Authentication (IPA), are a process used to verify a My HealtheVet user’s identity.
Before In-Person Authentication can occur, the registered user must:
- Download and view the My HealtheVet Orientation Video
- Download, read and sign VA Form 10-5345a
- Present VA Form 10-5345a and a government issued photo identification to a My HealtheVet authorized VA staff member at
their local VA facility. The VA staff member will validate the user’s identity and submit the VA Form 10-5345a to the
My HealtheVet coordinator for processing.
My HealtheVet Authorized Contacts:
Baltimore VA Medical Center
Racheal Jones–(410) 605-7045
Judith Pearson–(410) 605-7327
Cambridge VA Outpatient Clinic
Shelly Cheesman–(410) 901-4000
Fort Howard VA Outpatient Clinic
Patricia Vicari–(410) 477-7027
Loch Raven VA Outpatient Clinic
Linda Brown-Sutphin–(410) 605-7000, ext. 4674
Andrea McKoy–(410) 605-7652
Glen Burnie VA Outpatient Clinic
Mary Felker, RN–(410) 590-4140
Perry Point VA Medical Center
Amy Carlisle–(410) 642-2411, ext. 6028
Pocomoke City VA Outpatient Clinic
Sherry Glascox–(410) 957-6718
My HealtheVet computer access and VA Form 10-5345a processing are currently located at the Baltimore and Perry Point VA Medical Centers, but will be expanding to other VA Maryland Health Care System sites in the near future.
VA Maryland Health Care System