Your Satisfaction is Important to Us

We would like to thank you for choosing the VA Maryland Health Care System to serve your health care needs. Our goal is to provide you with quality health care and outstanding customer service.

As you may have heard or read in the national and local press, the VA ranks much higher in quality health care and customer service than most other major health care systems. One reason that the VA ranks higher in these areas is because we hold ourselves to a higher level of performance. For instance, the VA Maryland Health Care System regularly mails patient satisfaction surveys to many veterans. With these surveys, any question answered less than excellent is considered unacceptable. Only excellence is acceptable for our veterans and their families.

If you receive a VA satisfaction survey in the mail and you have a concern or need assistance, we would appreciate the opportunity to assist you. If you are unable to reach your provider, please feel free to contact one of our Patient Advocates. The following is a listing of the telephone numbers for the Patient Advocates who are available to assist you at each of our facilities throughout the VA Maryland Health Care System.

Baltimore VA Medical Center
410-605-7099
Toll Free: 1-800-463-6295, extension 7099

Perry Point VA Medical Center
410-642-2411, extension 5097
Toll Free: 1-800-949-1003, extension 5097

Baltimore VA Rehabilitation
& Extended Care Center
and the Cambridge,
Fort Howard, Glen Burnie, Loch Raven,
and Pocomoke City VA Outpatient Clinics
410-605-7542
Toll Free: 1-800-463-6295, extension 7542

The VA Maryland Health Care System is dedicated to providing excellent care and service to our nation’s heroes. The opportunity to increase your satisfaction is very important to us and we are working hard on many new initiatives to improve your satisfaction.

 

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