VA Maryland Health Care System
Local Patient Access Data
Regularly updated patient access data is available for all VA Medical Centers and Community-Based Outpatient Clinics including average wait times, number of patients waiting for a scheduled appointment and number of patients that cannot be scheduled for an appointment in 90 days or less. To view this data, go to http://www.va.gov/health/access-audit.asp.
How do I schedule, change, cancel or confirm a clinic appointment?
To schedule, change, cancel or confirm a clinic appointment throughout the VA Maryland Health Care System, you can contact the Appointment Center at 1-800-463-6295, extension 7333, Monday through Friday, from 7:30 a.m. to 5 p.m. When you contact the Appointment Center, the Patient Services Assistant will ask to update your patient profile, including your address, telephone number, health insurance information and next of kin. This will allow us to maintain your current information for future follow up. The Patient Services Assistant will also work with you to provide a clinic appointment that meets your preferences and scheduling needs.
How do I schedule, change, cancel or confirm a clinic appointment after hours?
To schedule, change, cancel or confirm a clinic appointment after normal business hours, you can contact the Appointment Center at 1-800-463-6295, extension 7333. When you reach the Appointment Center, you can press option 1 to cancel, confirm or reschedule an appointment using the Automated Appointment Line, or you can press option 2 to leave a message for a Patient Services Assistant to call you back the next business day to schedule your appointment. Please have your Social Security number available if you use the Automated Appointment Line and press option 1 for appointment information.
How do I schedule an urgent appointment?
If you need to schedule an urgent appointment, please call the Telephone Care Line Monday through Friday (except holidays) from 7:30 a.m. to 5 p.m. at 1-800-865-2441. If you have a life-threatening emergency, immediately dial 911.
How can I get a listing of my scheduled appointments?
To get a listing of your scheduled appointments, you can contact the Appointment Center at 1-800-463-6295, extension 7333, Monday through Friday, from 7:30 a.m. to 5 p.m. You can also call the Automated Appointment Line 24 hours a day, seven days a week, at 1-800-463-6295, extension 7395 to get a listing of your scheduled appointments. Please have your Social Security number available when calling the Automated Appointment Line and press option 1 for appointment information.
Why should I call to cancel my clinic appointment?
Clinic appointments are pre-scheduled outpatient visits. You should make every effort to keep your scheduled appointment. When you do not show up for a scheduled appointment and you neglect to call to cancel your appointment, you create a "missed opportunity" for your fellow veteran to be scheduled for an appointment in that time slot. We work very hard to make clinic appointments available with little to no waiting times for our patients. A key part of reducing wait times is having the appointment slots used in an efficient manner. As a patient, you are responsible for notifying the Appointment Center or the Automated Appointment Line if you cannot keep a scheduled clinic appointment. When an appointment is not cancelled, it is too late to schedule another veteran for that vacant slot. This can result in a longer wait for a fellow veteran who needs an appointment. To cancel a clinic appointment, please contact the Appointment Center at 1-800-463-6295, extension 7333, or the Automated Appointment Line at 1-800-463-6295, extension 7395.
When should I report for my clinic appointment?
When reporting for your clinic appointments, we ask that you check in no earlier than 15 minutes before your scheduled appointment time - unless you were requested to come in earlier for pre-appointment testing. Every effort will be made to see you in a timely manner according to your scheduled clinic appointment.