We would like to thank you for choosing the VA Maryland Health Care System to serve your health care needs.  Our goal is to provide you with quality health care and outstanding customer service.
 
As you may have heard, the VA ranks much higher in quality health care and customer service than most other major health care systems.  One reason that the VA ranks higher in these areas is because we hold ourselves to a high level of performance.  For instance, the VA Maryland Health Care System regularly mails patient satisfaction surveys to many veterans.  With these surveys, any question answered less than excellent is considered unacceptable.  Only excellence is acceptable for our veterans and their families.  If you receive a VA satisfaction survey in the mail and you have a concern or need assistance, we would appreciate the opportunity to assist you. 

Additionally, if you have a problem receiving health care services, or you have a concern or compliment about the customer service provided by any of our staff members, please contact one of our Patient Advocates.  The following is a listing of the telephone numbers for the Patient Advocates who are available to assist you at each of our facilities throughout the VA Maryland Health Care System.

Baltimore VA Medical Center

Marie Carelock and Arlene Gaydos
410-605-7099
Toll Free:  1-800-463-6295, extension 7099
Room 2A-115
 
Perry Point VA Medical Center

Janine Lembo
410-642-2411, extension 5097
Toll Free:  1-800-949-1003, extension 5097
Building 361, Room GB-183
 
Baltimore VA Rehabilitation & Extended Care Center and the Cambridge,
Fort Howard, Glen Bernie, Loch Raven, and Pocomoke City VA Outpatient Clinics

Carol Schiller
410-605-7542
Toll Free: 1-800-463-6295, extension 7542
Loch Raven VA Campus, Building 4

The VA Maryland Health Care System is dedicated to providing excellent care and service to our nation’s heroes.  The opportunity to increase your satisfaction is very important to us and we are working hard on many new initiatives to improve your satisfaction.

Thank you for allowing us to serve your health care needs.