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VA
Maryland Health Care System
Our Mission
The mission of the New VA is: "To serve the needs of America's
veterans by providing primary care, specialty care, and related
medical and social support services in an integrated health care
delivery system."
The VA Maryland Health Care System exists to serve veterans by
providing:
- an integrated system of quality, comprehensive, and compassionate
care and services,
- an environment that nurtures competent
and dedicated staff,
- state of the art clinical
care through education, technology, and research.
Our Vision
To be the provider of choice for veterans by offering an efficient,
integrated health care system that will be readily
accessible and responsive to change.
We Value Veterans
Those we serve and their right to quality service.
Trust
Having a high degree of confidence in the honesty,
integrity, reliability and sincere good intent of those
with whom we work, the services that we provide, and
the system that we are a part of. Trust is the basis
for the caregiver – patient relationship and
is fundamental to all that we do in health care.
Respect
Honoring and holding in high regard the dignity and
worth of our patients and their families, our co-workers,
and the system we are a part of. Relating to each other
and providing services in a manner that demonstrates
an understanding of and a sensitivity and concern for
each person’s individuality and importance.
Excellence
Being exceptionally good and of the highest quality.
Being the most competent and the finest in everything
we do. It also means continually improving what we
do.
Commitment
Dedication and a promise to work hard to do all that
we can to provide service to our co-workers and our
patients that is in accordance with the highest principles
and ethics governing the conduct of the health care
professions and public service. A pledge to assume
personal responsibility for our individual and collective
actions.
Compassion
Demonstrating empathy and caring in all that we say
and do. Sharing in the emotions and feelings of our
co-workers and our patients and their families, and
all others with whom we are involved.
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VA Maryland Health Care System