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Baltimore VA Medical Center - Inpatient Services Enrollment Center The Enrollment Center is located on the 1st floor of the Baltimore VA Medical Center in room 1D-102. The Enrollment Center provides one-stop service for Veterans who need to update their insurance, home address, financial and means-test information. If you have a question about your VA health care eligibility or inpatient co-payment billing procedures, the staff in the Enrollment Center will help answer your questions. To contact the Enrollment Center, please call (410) 605-7324, Monday through Friday from 8 a.m. to 4 p.m. Pharmacy Services
Pastoral Care and Services The mission of Pastoral Care Service is to provide religious care to all Veteran patients and their family members. Through religious guidance and counseling, chaplains assist patient’s to utilize their beliefs and attitudes in the management of their illness. Chaplains take a holistic approach in the patient care process, which includes support for the seriously ill, pre-surgery patients, the dying patient and family, as well as bereavement counseling. Chaplains visit inpatient units regularly and are available for private consultation. Patients can ask for written materials from Pastoral Care Service to assist them during their stay at the Baltimore VA Medical Center. To arrange a visit by a chaplain or to inquire about available programs, please call Pastoral Care Service at (410) 605-7070. Chaplains representing Protestant, Catholic and Jewish faiths are on call 24 hours a day. Each patient is visited by a chaplain within 48 hours of admission. Seriously ill patients are visited daily. The chapel is located on the second floor of the medical center and is open from 7 a.m. to 8 p.m. daily. The following is a listing of chaplain services:
Voluntary Service Voluntary Service is a program supported by individuals and community groups who voluntarily donate their time and resources to benefit Veteran inpatients and outpatients at the Baltimore VA Medical Center. Volunteers visit most inpatient units on a daily basis and can assist you with letter writing, escort service throughout the facility and other personal services. The goal of the Voluntary Service Program is to provide volunteers and donated items to assist in making your inpatient stay as enjoyable and comfortable as possible. Voluntary Service is located on the 2nd floor of the Baltimore VA Medical Center in room C2-32. For more information about the Voluntary Service Program or to request a volunteer to visit you during your inpatient stay, please call (410) 605-7100. Guest Services Guest Services is available Monday through Friday to deliver comfort kits, stamps, puzzles, models, stationery, pencils, magazines and playing cards directly to your room, courtesy of the Voluntary Service Program, by calling (410) 605-7103 from your beside phone. Escort Service Escort Service transports patients, medical records and laboratory specimens throughout the Baltimore VA Medical Center Monday through Friday from 8 a.m. to 3 p.m. The primary responsibility of Escort Service is to transport ambulatory, wheelchair and stretcher patients to and from their appointments while at the medical center. You can reach Escort Service by calling (410) 605-7000, extension 6607. Disabled American Veterans (DAV) Transportation Program Eligible Veterans who are in need of transportation to and from clinic appointments at the Baltimore VA Medical Center can contact the DAV Transportation Program Monday through Friday from 8 a.m. to 3 p.m. at (410) 605-7000, extension 6733. The DAV Transportation Program is located on the 1st floor of the Baltimore VA Medical Center in room 1D-161. To be eligible for transportation services with the DAV Transportation Program, Veterans must meet the following criteria:
Requests for transportation to the Baltimore VA Medical Center should be made at least 72 hours in advance of scheduled clinic appointments. The DAV Service Coordinator will arrange transportation via government vehicle based on availability of vehicles, authorized volunteer drivers and seating space. Canteen The Canteen Cafeteria, Retail Store and Vending Room are located on the 2nd floor of the Baltimore VA Medical Center. Inpatients must obtain permission from a member of their health care team and sign out in the logbook at the Nursing Station before leaving their inpatient unit. The Canteen Retail Store offers clothing, personal care items, snacks and a variety of specialty items. The Canteen Cafeteria offers home-style meals, sandwiches, soups, salads and beverages. The following is a listing of the hours of operation for the Canteen Cafeteria, Retail Store and Vending Room:
Automatic Teller Machine (ATM) An automatic teller machine is located on the second floor of the Baltimore VA Medical Center, in the dining area of the Cafeteria, room 2B-117. Canteen Books Canteen Books are available for patients to use during their hospital stay. They can be purchased in the Canteen Retail Store. Canteen Books can be used in the Canteen Cafeteria and Retail Store. Patients and family members are encouraged to purchase these books instead of keeping money at the bedside. Shuttle Services There is a free shuttle service to and from the Perry Point VA Medical Center that is available for patients Monday through Friday. The shuttle departs from in front of the main lobby of the medical center at 6:30 a.m., 8 a.m., 9:30 a.m., 10:45 a.m., 12:30 p.m., 1:30 p.m., 3:30 p.m. and 5 p.m. Patients are required to sign-up for the shuttle to the Perry Point VA Medical Center at the Information Desk, which is located in the main lobby of the medical center on the 1st floor. There are also free shuttles to the Martinsburg, WV, and Washington, DC, VA Medical Centers, in addition to the Cambridge and Glen Burnie VA Outpatient Clinics. For questions about shuttle schedules, please contact the information desk at (410) 605-7000, extension 6000. Patient Education Closed Circuit Television – Closed Circuit Television service is available in all clinics and in most patient rooms throughout the Baltimore VA Medical Center. The system features a variety of special TV programs, including a health information channel that is available to patients 24 hours a day, 7 days a week on channel 12. Absentee Voting Veterans who expect to be hospitalized for an extended time and are registered voters can get assistance from their social worker to apply for an absentee ballot. The procedure must be started a few weeks prior to Election Day. Please inform a member of your treatment team if you need to get an absentee ballot from your social worker. Release of Information Release of all medical information (labs, x-rays, hospital records, disability and/or insurance forms) must be referred through the Release of Information/Medical Records Section, which is located on the 3rd floor in room 3D-121. Release of Information is open Monday through Friday from 8 a.m. to 4:30 p.m. You can contact the office directly at (410) 605-7348. Interpreter Services Interpreter services for deaf and speech-impaired veterans are available. Please contact a member of your health care team to arrange for interpreter assistance. Back to the Baltimore VA Medical Center page
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